Qorus-Infosys Finacle Banking Innovation Awards 2025

Customer Oriented Digital Process Automation Solutions with RPA and AI

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Akbank

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Akbank T.A.Ş. was established in Adana on January 30, 1948 as a privately-owned commercial bank to...

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12/06/2025 Banking Innovation

About

Our bank merges RPA with AI, integrating manual judgment with automation. With Agentic AI, we're building the future of automation, boosting efficiency, and enhancing both service quality and the employee-customer experience.

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