Postbank AI call engine Qorus-Infosys Finacle Banking Innovation Awards 2025

Concept: The AI Text-to-Speech (TTS) platform transforms the way Postbank communicates with its customers via IVR menus and automated outbound campaigns. Previously, all voice recordings were outsourced to agencies — with high costs and slow turnaround times (up to 3 months per recording).
With AI, Postbank now produces high-quality, natural-sounding voice messages in hours, fully in-house. Being able to execute GenAI voice messages towards our customers has increased our capability to distribute important news to our customers - instead of having a human agent calling the customer, we are now executing automatic calls to thousands of customers in a minute at a friction of the cost. Objectives: Speed up production of customer-facing voice messages Increase flexibility and responsiveness for campaign launches Improve customer experience with timely, relevant communications Achieve cost savings and operational independence from external vendors

Postbank’s AI Text-to-Speech platform transforms customer communication from static and slow to dynamic and agile — empowering faster outreach, greater flexibility, and improved customer experiences, all while delivering substantial cost savings.
It’s a simple yet powerful example of how AI can drive meaningful impact in banking operations — and one that is already scaling.