Tian Ping An-Innovative ‘Insurance & Service’ Solutions Covering the Entire Customer Lifecycle Qorus-NTT DATA Innovation in Insurance Awards 2026

Tian Ping An Insurance & Service Solutions: Built on insurance protection, these solutions integrate medical, health, and elderly care resources to meet diverse, personalized customer needs, offering lifetime protection and companionship. Through innovative services, they redefine the value boundary of insurance. Solutions include home-based elderly care, premium home medical services, private health directors, and more—seven in total. By the end of 2025, over 4 million customers had gained access to Tian Ping An services.

Intelligent butler: Integrated Elderly Care Platform

A smart terminal-based system combining a self-developed AI age-friendly operating system with Life Butler and Doctor Butler for tripartite collaboration, delivering one-stop home elderly care solutions.

1.Core Technological Breakthroughs

(1).Innovative AI age-friendly OS: Achieves ≥93% voice wake-up accuracy at 3-meter mixed distances, ≥90% speech recognition accuracy, and ≤2-second average response time for core commands.

(2).Self-developed AIoT Early Warning Platform: monitors three risk dimensions (environmental, behavioral, physiological) and triggers a three-tier emergency response, coordinating online/offline resources for proactive 24/7 home safety monitoring.

2.Service Model Innovations

(1).One-stop home elderly care (smart terminals + Life Butler + Doctor Butler collaboration).

(2).Covers safety, daily convenience, health management, emotional support, and information access.

(3).Dynamic customer profiles enable personalized service matching.

3.Authoritative Recognition

(1).Selected as 2025 "Digital Elderly Care Product Typical Case" by Ministry of Industry and Information Technology.

(2).Approved by the China Industrial Design Association for the Smart Speaker Design Standards for Elderly Care Platforms.

Smart Guardianship System

Built on Ping An’s self-developed AI and large models, the system monitors environmental, behavioral, and physiological risks via hardware/software integration.

1.Core Technological Breakthroughs

(1).Real-time biometric monitoring: Integrates Ping An’s medical resources and self-developed healthcare AI models to analyze vital signs, detect anomalies, and trigger three-tier alerts.

(2).AI-driven risk analysis: Identifies latent health risks through biometric data and activity patterns.

2.Service Model Innovations

Dual dynamic monitoring models coordinate with Butler services for efficient online-offline collaboration, offering "monitoring beforehand + real-time alerts + post-event response" for home safety and health.