Dana: E2E Voice Automation at DA Direkt Qorus Innovation in Insurance Awards 2026

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Zurich Insurance

Zurich is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience.

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09/03/2026 Insurance Innovation

Dana is an end-to-end GenAI voice agent that handles motor insurance calls end‑to‑end, delivers instant retention offers, and automates 70%+ of interactions — elevating CX and paving the way for a fully AI‑powered contact center.

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Dana: E2E Voice Automation at DA Direkt Qorus Innovation in Insurance Awards 2026

Submitted by

Zurich Insurance

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