Unicaja’s End-to-End Operating Model Transformation: From Legacy to Customer-Centric Banking Qorus-Infosys Finacle Banking Innovation Awards 2026

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Unicaja Banco

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10/06/2026 Banking Innovation
Unicaja transformed its operating model in less than 24 months, integrating channels, data and teams into a unified, customer-centric structure. Through AI, CRM and process redesign, the bank improved efficiency, engagement and profitability at scale

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