MACARENA Qorus Innovation in Insurance Awards 2021- Nominated

Macarena goes beyond conversational artificial intelligence. Our AI voicebot for a fully automated home claims FNOL and steering is a true companion for the customer. In just 4 minutes, she handles the customer call without human intervention, understands the damage reported by the client, makes decisions about its coverage based a on full repository of policy conditions, business rules and company instructions and sets an appointment for the policy holder to receive personalized repairing service at home.