What banks need to do to stay in touch with their customers

Digital Reinvention
Q+
12/09/2023 Video
profile picture of Peter Barrett

Peter Barrett

Avanade

Global Marketing Lead, Financial Services

Avanade and Qorus published a report titled ‘Balancing human and digital: Are banks losing touch with customers?

Peter Barrett, Financial Services Marketing Lead at Avanade presents the main findings of the report (watch the full webinar) showing the challenges banks have been experiencing in terms of customer service since going digital. Peter also gives his views on what banks should do to engage more with their customers.

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