Avanade and Qorus published a report titled ‘Balancing human and digital: Are banks losing touch with customers?’
Peter Barrett, Financial Services Marketing Lead at Avanade presents the main findings of the report (watch the full webinar) showing the challenges banks have been experiencing in terms of customer service since going digital. Peter also gives his views on what banks should do to engage more with their customers.
This innovative feature, accessible through the MCB Juice app, allows customers to complete transactions by simply bringing their NFC-enabled smartphone...
Ylenia Amico, Digital Retail Senior Marketing Specialist at Intesa Sanpaolo, discusses the bank’s payment solutions for SMEs.
We've gathered some of the most pressing questions from our European member banks and asked Joe Jelinek, Research Director at...
Through this partnership, over 30 million GoPay users can now purchase health insurance effortlessly via GoPay Asuransi, the platform’s first...
In the following pages, you will find insights garnered through our conversations with SME banking executives who have shared their...
Álvaro Bujalance Rodríguez, Digital Business & Transformation Lead at Banco Santander, introduces the Spanish bank's payment ecosystem, which integrates fintech...
Through the ZA Bank app, customers can now trade Bitcoin and Ethereum seamlessly using HKD or USD, consolidating traditional banking...
Jim Marous, Owner and Publisher of the Digital Banking Report and Co-Publisher of The Financial Brand, shares key insights from...
