Banks, insurance companies and fintechs must continually adapt and innovate to meet the rapidly changing needs of their customers. Successful players in this dynamic arena offer exceptional customer experiences that set them apart from competitors, whether enhancing existing services or tapping into new sources of revenue.
In this fourth edition of the Financial Innovation Spotlight, we showcase five new projects that caught our eye in the past month. This global innovation journey begins in France, where Solly Azar offers a family health insurance plan covering people and pets. Then we head to Germany, where the European Payments Initiative (EPI) has launched Wero, a cutting-edge digital payment wallet, with expansion to other European countries already under way. In Spain, CaixaBank has not forgotten the self-employed, who are often in difficulty when retirement arrives, offering them a dedicated savings plan. Meanwhile, N26 customers across Europe can now take out car subscriptions with a significant discount via the bank’s app. And in Australia, Commonwealth Bank offers travel booking services for more than 6 million customers through its mobile app and website.
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