Monzo Bank, a trailblazer in digital banking, has taken a significant step toward greater accessibility with its latest partnership with SignLive, a leading British Sign Language (BSL) interpreting service. This innovation enables BSL users in the UK to communicate with Monzo’s customer support team in real-time, breaking down language barriers and creating a more inclusive banking experience.
Bridging communication gaps with SignLive
SignLive is a Deaf-owned and Deaf-led business dedicated to removing communication challenges for the Deaf and hard-of-hearing community. Since its inception in 2014, the platform has grown to feature over 118 accredited interpreters trained in anti-fraud and safeguarding protocols. By leveraging cutting-edge technology, SignLive partners with UK businesses, including Monzo, to offer accessible customer support.
How it works
Accessing the service is straightforward. Users can download the SignLive app on iOS or Android devices or use the web application. After creating a profile, customers can log in to view a directory of participating businesses, including Monzo.
Connecting with Monzo is seamless—simply select ‘Monzo’ in the SignLive directory, and an interpreter will facilitate the conversation between the customer and Monzo’s support team. Available daily from 7 am to 8 pm, this service ensures that communication remains smooth and efficient without adding delays.
A commitment to inclusion
This initiative is particularly impactful given that one in five people in the UK are Deaf or hard of hearing, with many relying on BSL as their primary language. For some, communicating in English can be challenging, making Monzo’s BSL support a vital tool for financial empowerment.
Monzo’s partnership with SignLive reflects a broader commitment to accessibility and inclusion, ensuring all customers can manage their money in their preferred language. This is yet another example of Monzo setting a new standard for innovation in banking.
