• 10 Feb 2020
  • -
  • 11 Feb 2020

Monday 12:00 AM to Tuesday 12:00 AM

World Retail Banking Summit

Making customer centricity the linchpin to create future-ready banks
The digital revolution undeniably brought transparency and efficiency, which led many Fintechs and non-banking players to enter the banking field. This revolution has pushed the financial industry players to evolve at a faster pace than ever before.
Customer-focused strategies have become the ultimate game changer and institutions have transformed their processes and their offerings. The traditional financial industry is discovering new opportunities via partnerships and the introduction of seamless and agile distributions networks and products. The regulatory landscape is embracing technology and the a change in strategy is required for survival in this modern age of banking.
The World Retail Banking Summit will showcase innovative and game-changing case studies from around the globe to help financial institutions identify the right strategy for better customer experience.
The following are a few key topics that will be covered during this two-day event in Dubai on 10 and 11 February 2020:
• Creating infrastructure and social norms around strategies for the future
• Offering compelling digital payment propositions to win the wars of wallet
• Putting together scalable digital propositions for SME clients to gain sustainable advantage
• Forging partnerships to make banks the center of customer attention again
• Implementing platform strategy to create future-ready banks for customers
• Leveraging AI, blockchain and new technologies for customer loyalty and centricity
Book your place now and make the most of this exclusive event. Learn about the current and upcoming trends and find out what it takes to succeed!


profile picture of Henry R. Aguda

Henry R. Aguda

UnionDigital Bank

President & CEO

profile picture of Jean-Marc Pailhol

Jean-Marc Pailhol

Allianz Partners

Allianz Partners Board member & GSP Chief Officer

profile picture of Venkat Kumar

Venkat Kumar

Kotak Mahindra Bank

Vice President - Head of Innovation Lab

profile picture of John Berry

John Berry



profile picture of Amit Malhotra

Amit Malhotra

Abu Dhabi Islamic Bank

Global Head of Retail Banking

profile picture of Chisato Nakamura

Chisato Nakamura


Manager - Innovation Business Division

profile picture of Fahim uz Zaman

Fahim uz Zaman


General Manager, Middle East and Africa

profile picture of Thomas Schornstein

Thomas Schornstein


Global Head of Sales

profile picture of Serhat Yildirim

Serhat Yildirim

Abu Dhabi Islamic Bank

Chief Digital Officer

profile picture of Sanjay Malhotra

Sanjay Malhotra

Dubai Islamic Bank

Chief Consumer Banking Officer

profile picture of Paolo Barbesino

Paolo Barbesino

Emirates NBD

SVP, Head of Multichannel Banking

profile picture of Dinesh Sharma

Dinesh Sharma

HSBC Middle East

CEO Wealth & Personal Banking, EMEA

profile picture of Suporn Sunthornrohit

Suporn Sunthornrohit


First Senior Vice President

profile picture of Royce Teo

Royce Teo

DBS Bank Singapore

Managing Director & Group Head - Data Management for Consumer Banking Group

profile picture of Amit Kurseja

Amit Kurseja


Head of Online Merchants, Amazon Pay

profile picture of Markus Gremmel

Markus Gremmel


In transition

profile picture of Gilbert Yeoh Tan

Gilbert Yeoh Tan


Head of Regional Fintech Partnerships

profile picture of Kazuya Sakakibara

Kazuya Sakakibara


Executive Officer, Head of Innovation

profile picture of Andrew McMullan

Andrew McMullan

CBA - Commonwealth Bank of Australia

Chief Analytics Officer



Join the Qorus

Today, Qorus is a catalyst for reinvention for our financial services members by helping them to go further, be faster and work together.