TEB practical messenger service Qorus Banking Innovation Awards 2013
FranceCategory
Multichannel and Customer Experience ManagementKeyword
Customer service
Innovation presentation
The Pratik Haberci (Practical Messenger Service), developed for companies, is a service that makes notifications about important financial transactions of companies. It informs firms about existing of clearing checks or when the tax payments have to be made. Moreover, it informs people when their business cards' limit is about to exceed. This handy service sends all information required by firm owners via SMS or e-mail. Besides standard packages like farmer, small and large package, customers also can create their own packages. It is very easy to acquire the Pratik Haberci Service through online application at TEB Commercial Internet Banking or TEB branches. To use this service a monthly fee is required. Package fees differ according to the contents of the provided service. The cost of a package differs from 6 TL to 12 TL per month. At “Create Yourself Service Package” the minimum amount per service is 0.99 TL. In this regard, this service creates a potential for non-interest income. Also, it is important service in terms of decreasing work load. Because, with this package, there is no need to inform companies manually anymore. Thus, an increase in productivity is expected in terms of employees.
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