Atom: A self-assessed capability diagnostic. Qorus Banking Innovation Awards 2019

User research showed people respond better to casual conversation than long, multi-page forms. Consequently we developed a dynamic chatbot that would guide users through the assessment. On completion colleagues are guided to their own personal learning dashboard where they’re able to not only see their own results, but also overlay the average capability across group and desired levels of capability within each area. Combined with the ability to see requirements for upcoming roles it gives colleagues the information necessary to make an informed decision about where they invest their learning hours. All anonymously, to strengthen the validity of the results. Further down the dashboard colleagues can access bespoke learning content related directly to their level in each capability. After finishing any learning content users can retake specific capabilities in order to update their results and relevant learning content. This continuous loop of learning combined with the private nature of the tool received much praise from colleagues.