Digital /Virtual Agency Qorus Banking Innovation Awards 2021

Restriction of mobility and capacity due to the pandemic prevented the client from approaching the Bank. Many of our clients are not adept at using digital channels so we seek to give them human accompaniment in their adoption and digital literacy process. We seek to implement a hybrid banking, leverage the feeling of having closeness and human attention in a digital environment Our virtual agency has allowed a first approach to digital channels to our clients less adept at technology. It allows to solve doubts or requirements that the client cannot solve by himself and avoid unnecessary visits in the office for those procedures that can be solved through this channel. Main features: No app or additional SW installation needed Schedule appointments or on demand attention option Screen sharing for guidance on digital workflows (digital products) Real time feedback Video recordings for audit & regulation compliance