GTE Mobile App + Virtual Card Replacement Qorus Banking Innovation Awards 2022

The GTE Financial App offers a user experience found exclusively through GTE's software. The most competitive GTE Financial App feature is the virtual card replacement which enables GTE members to access and control their debit and/or credit card without their physical card. GTE developed this groundbreaking innovation in self-service for their members to have instant debit/credit card replacement. The key difference between other virtual cards offered is GTE's card is not a temporary card; the card created in GTE's app is identical to the new physical card you pick up on location. This feature solidifies the credit union's position as a trendsetter within the financial app industry. Other app features include security, speed, efficiency, and the capability to chat with a live representative. Members can also pay their auto and home loans, and credit cards and transfer money to family and friends. Convenience, accessibility, and efficiency are critical to GTE's continued success and member satisfaction. Members can instantly replace missing, stolen, or fraudulent cards with virtual card replacement. Members can enter the app and tap on "Replace." Once clicked, members answer a few questions about why they need a new card and how they would like it sent. After answering, the app instantly creates a new debit or credit card. This card has a new credit card number, expiration date, and CVV code. New cards can be expedited overnight, picked up at a local branch, or mailed to you with your usual mail route. Members can upload the card to either Apple or Google pay. GTE created this innovation with its members in mind to ensure banking with GTE was seamless, easy, and convenient. The main focus was member experience and personalization. GTE's new mobile app + virtual card replacement was created to ensure members do not have to plan their life around their banking needs. Banking should be as easy and seamless as possible for users with immediate access to their money from anywhere. With that being said, GTE has created something that even big banks have yet to figure out. The credit union is ahead of the game in technology and is proud to continue making innovative decisions based on member needs. GTE Financial is a leader in innovation, and customer experience is number one. GTE's membership base has been thrilled with the launch with over 50,000 downloads, 12k app reviews, and an overall 4.9 / 5 star rating.