Biometric Logon for Mobile App Qorus Innovation in Insurance Awards 2017

USAA continues to innovate in security, first with two-factor “Quick Logon” and now by providing an industry leading experience of using facial, vocal, or fingerprint biometrics as a convenient and secure means of logging onto the USAA Mobile Application. This capability expands on our existing use of an embedded security token with our biometrics technology, eliminating the need for static usernames and passwords while improving the overall logon experience. USAA is committed to develop innovative solutions that will help make our members financial transactions as easy and secure as possible. The objective of biometrics is to better protect our members and as a result, make static usernames and passwords obsolete while improving their overall interaction. USAA matrixed across several business groups to successful deploy this innovation. Key departments include: Research and Development, Enterprise Security Team, Digital Delivery Experience, Legal and Compliance. Results: -15% of USAA mobile app users choose biometrics as their preferred login option. -Of USAA members enrolled in biometrics, 45% use the feature regularly.