UBOX, a multi-products and multi-insurers simulation and quotation tool in loan insurance for brokers Qorus Innovation in Insurance Awards 2020

Our objective was to propose to brokers a full range of loan insurance products (insured by Malakoff Humanis, Prévoir, MNCAP and Axeria Prévoyance) to cover all customer profiles, and to provide them with a unique tool to facilitate and simplify their choice, so that they can offer a proper advice to their customers, not only based on prices. This objective is driven by increasing legal constraints (DDA) and strong market competition. We thus enable brokers to increase and strongly optimize their commercial performance by a unique financial engineering enabling a high price competitiveness and autonomy in price adjustment. Thanks to the UBOX tool, customers are secured to get the right guarantees corresponding to their bank's demands. The customer journey is fully digital from broker's proposal to online subscription, including medical selection. Customer experience is highly smooth and rapid. All products are fully managed internally by UTWIN teams so that we can guarantee quality, fluidity and customer satisfaction. UBOX project was a collaborative work between all UTWIN teams: sales, product conception, technical direction, digital teams, customer relation, IT... in order to build the perfect tool to serve brokers' business efficiency and customer experience. So far, monthly sales have increased by 70% since UBOX launch, and UTWIN net turnover increased by more than 75% in 2019. Distribution partners increased (now: 3000 brokers) and their satisfaction level is 94% among brokers (10 points more between 1st and 2nd semester 2019 - survey with 871 brokers, between 5/11 and 8/12/2019).