The new Insurance App launched by Crédit Agricole Qorus Innovation in Insurance Awards 2024
ItalyCategory
Re-imagining the Customer ExperienceKeyword
Customer experience, Customer service, Insurance, Digital channels & Omnichannels, Claims managementBusiness Line
Motor insuranceDistribution Channel
Online / Direct
Innovation presentation
Crédit Agricole Assicurazioni and Credit Agricole Vita are the Bancassurance companies belonging to the Crédit Agricole Group, the leading insurer in France and leader in Bancassurance in Europe. The companies offer insurance solutions in the fields of Non-life, Life and Pension, with the aim of expanding the traditional banking offer.
Aligned with the digital transformation path undertaken by Crédit Agricole, the project dedicated to the creation of the Insurance App for the consultation and management of Non-Life, Life and Pension policies was launched, with the aim of: - Offering a single touchpoint for the consultation and management of insurance policies - Offering a unique and innovative digital solution compared to the bancassurance market - Ensuring a simple and valuable digital experience for our Customers - Being present for our Customers at all important moments
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