Insurance dashboard, claim reporting & status follow up in mobile banking app Qorus-Infosys Finacle Banking Innovation Awards 2024

K&H Bank and K&H Insurance have been working closely together on the bank-insurance model in the past 20+ years, covering all financial need of our clients be it daily banking, financing, savings & investments or insurance cover. Advisors in K&H Bank branches offer both banking and insurance products to cover all financial aspects of the clients’ life situations. It is a differentiator of K&H in the Hungarian market: other banks may also distribute insurance products, but the level of cooperation and integration between the bank and the insurer is far from what K&H have achieved. So, when we decided to step on the road of digital transformation more than 10 years ago and later on with the mobile first strategy, it was clear from the start that we want to maintain the bank-insurance approach in the new digital world as well.

In the past years, we added easy-to-conclude home, car, travel and risk life insurance sales journeys to the K&H mobile banking app. During the summer of 2023, we introduced our new mobile banking app with state-of-the-art UI and UX. Within this new app, we have a fully-fledged insurance dashboard containing: • overview of insurances in force with K&H, • indication about the level of insurance cover for major risk/protection types like home, car, self-care, travel and my business with link to relevant products indicating missing covers, • besides standalone insurance policies like home insurance, car insurance (MTPL, casco) and risk life insurance, bank product linked insurances such as payment protection linked to loans (PPI/CPI), bank account linked risk life insurances and bankcard linked travel insurances are also shown, • instant access to insurance documents, • warning about the premium arrear is shown and due premium can be paid immediately by bankcard (clients do not need to enter the card number and other details, just select the card they want to use with a single tap), • non-life claim reporting became faster and simpler as authenticated flows use pre-filled data (client is already in the authenticated area of the mobile bank, so there is no need to fill out data like bank account number where the claim should be settled etc.), • insurance claim status follow-up function provides adequate information about the claim, document uploading function is available if additional information or photos are needed to decide on the claim request.