E-Passbook functionality for DOP services Qorus-Infosys Finacle Banking Innovation Awards 2024

Submitted by

India Post Payments Bank

Premium

22/04/2024 Banking Innovation

E-Passbook functionality facilitates Post Office Savings Account customers to view their account balance, view / download mini statement, full statement (past 3 months) online by authenticating through OTP validation on their registered mobile number

Innovation details

Country
IndiaCategory
Reimagining the Customer ExperienceKeyword
Customer service, Cybersecurity & Authentication

Innovation presentation

->Customer can visit IPPB Webpage : https://www.ippbonline.com/web/ippb/dop-product-payment ->Customer can Login using Registered Mobile Number and authentication through OTP. -> After logging in, Customer Shall enter the Department of Post (DoP) Account Number of the Scheme whose details need to be fetched, Registered Mobile Number and Captcha. ->Below (Department of Posts) DOP products Balance Enquiry/ Mini Statement and Detailed Statement (upto last 3 months)can be provided: Post Office Savings Account (SB) National Savings Recurring Deposit Account (RD) National Savings Time Deposit Account (TD) National Savings Monthly Income Account (MIS) Senior Citizens Savings Scheme Account (SCSS) Public Provident Fund Account (PPF) Sukanya Samriddhi Account (SSA) National Savings Certificates (NSC) Kisan Vikas Patra (KVP)

Want to keep reading?

Become a Qorus member to get access to all our innovations

Check our offer

Interested in learning more?

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.