Customer Voice - Mediation through Advanced Emotion Analytics Qorus-NTT DATA Innovation in Insurance Awards 2025

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Ping An Property & Casualty Insurance

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25/02/2025 Insurance Innovation

The Customer Voice system enhances customer service by integrating omnichannel touchpoints and using AI agents for emotion detection and complaint mediation. It reduces costs, improves satisfaction, and drives proactive engagement.

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Customer Voice - Mediation through Advanced Emotion Analytics Qorus-NTT DATA Innovation in Insurance Awards 2025

Submitted by

Ping An Property & Casualty Insurance

Want to keep reading?

Interested in learning more?

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