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The Customer Voice system enhances customer service by integrating omnichannel touchpoints and using AI agents for emotion detection and complaint mediation. It reduces costs, improves satisfaction, and drives proactive engagement.
Qorus-NTT DATA Innovation in Insurance Awards 2025
Customer Voice - Mediation through Advanced Emotion Analytics
Submitted by
Ping An Group
With over 227 million retail customers and 693 million Internet users, Ping An is one of...
premium
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25/02/2025
Insurance Innovation
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