SME Banking

Materials

Overview

After a short summer break, we invite you to our upcoming event, organized in partnership with VeriPark. Continuing our journey to explore distribution strategies in SME banking, and following our focus on segmentation in June, this September, we will look into the evolution of banking channels.

 

Together, we will examine the current channel preferences of small business owners and discuss strategies for optimizing the channel mix to ensure a seamless and cost-effective experience. We'll explore the roles of Relationship Managers and branch strategies, particularly in regions with varying levels of digital adoption and cash usage. Additionally, we'll discuss how AI and machine learning can enhance customer service and channel effectiveness, as well as how omni-channel strategies can provide an integrated and innovative banking experience for SMEs.

 

Join us to explore these critical topics and stay ahead in the rapidly evolving landscape of SME banking.

Speakers

Chris Forrest
Barclays UK
Head of SME UK
Shavin Kissoondharry
Mauritius Commercial Bank
Strategy and Product Delivery

Institutions