Winners of Qorus-Infosys Finacle Banking Innovation Awards 2026 announced
The 2026 winners were honoured at an in-person ceremony in Rome on 28 October.
Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys and Qorus, a global association for retail financial institutions, announced the winners of the 13th edition of the Qorus-Infosys Finacle Banking Innovation Awards. Winners were felicitated in an award ceremony, conducted as part of the Infosys Finacle Conclave 2026, the company’s annual leadership conference for the banking and financial services industry, in Rome, Italy.
In this year’s edition of the awards, 538 projects were submitted for evaluation by 206 financial institutions from 68 countries. Winners were selected across ten categories: Business Model Innovation, Product and Service Innovation, Business Banking Innovation, Predictive, AI-led Value Creation, Operational Transformation, Customer Experience Innovation, Social, Sustainable & Responsible Banking Innovation, Modern Tech Innovation of the Year, Neobank and Fintech Innovation, and Transformative Innovator of the Year. The selection process involved voting by a community of industry peers combined with evaluation by an expert jury panel of 81 senior global banking executives.
John Berry, Chairman, Qorus said, “This year’s edition was an inspiring demonstration of innovation across the banking industry, bringing together institutions from around the world to showcase initiatives that are shaping the future of financial services. The evening was filled with valuable insights and clearly demonstrated that we are at the dawn of a new era, where AI is becoming an integral part of nearly every initiative—transforming them and pushing the boundaries of what is possible.”
Sajit Vijayakumar, Chief Executive Officer, Infosys Finacle, said, “Across the world, banking is evolving for an era where intelligence is pervasive, engagements are real time, and value is increasingly created across connected ecosystems. In response, leading institutions are transforming how they engage, operate, and grow. At Infosys Finacle, we inspire better banking by helping turn these ambitions into technology-led innovation that delivers meaningful outcomes for people, businesses, and communities. The 2026 Qorus–Infosys Finacle Banking Innovation Awards showcase how banks are moving beyond experimentation and applying AI, data, digital platforms, and new business models to generate measurable impact at scale. We are proud to celebrate this year's winners at Finacle Conclave 2026 as they set new benchmarks for the industry and help define the next era of financial services.”
• CaixaBank (Spain) – was named Transformative Innovator of 2026 for its Cosmos transformation program. The program combines technology upgrades, the redesign of digital channels, process improvements, AI and automation implementations, and workforce development. It spans 105 projects across eight transformation areas, involves up to 2,000 employees, and forms part of the bank’s 2025–27 strategic plan that has earmarked more than €5 billion for investment in technology. In 2025, CaixaBank attracted 390,000 net new customers in Spain, digital onboarding grew 30%, and digital sales rose 23.1%, while return on tangible equity reached 17.5%.
The silver runners-up were Emirates NBD (United Arab Emirates) and Bradesco (Brazil), while DBS Group (Singapore) received the bronze award. Finally, a special Banking Transformation Excellence Award was presented to BPER Banca (Italy).
• Yapı Kredi (Turkey) received the AI-Led Value Creation gold award for its Hidden Affluent Asset Estimation initiative. The silver and bronze runners-up, respectively, were ABN AMRO Bank (Netherlands) for its Klantgesprekken AI simulation platform and BNP Paribas (France) for its Smart Virtual Banking Assistant. Finally, a special award for Predictive AI Innovation was presented to TD Bank (Canada) for its AI Prism initiative.
• Commonwealth Bank (Australia) received the Business Banking Innovation gold award for the CommBank Companion. The silver and bronze runners-up, respectively, were State Bank of India (India) for its YONO Business platform and BNY (USA) for its Virtual Account-Based Solutions. Finally, a special award for Islamic Banking Innovation was presented to Emirates Islamic (United Arab Emirates) for its Reimagining SME Banking – Islamic initiative.
• Santander (Spain) received the Business Model Innovation gold award for its Commercial Business Model initiative. The silver and bronze runners-up, respectively, were İşbank (Turkey) for its API Banking and API Developer Portal, and CaixaBank (Spain) for Facilitea Casa. Finally, a special award for International Business Model Reinvention of the Year was presented to Intesa Sanpaolo (Italy) for its Bank on the Right Advice initiative.
• Standard Bank (South Africa) received the gold award for Customer Experience Innovation for its Money Reels initiative. The silver and bronze runners-up, respectively, were TBC Bank (Georgia) for its Critical Customer Journey Redesign and Millennium bcp (Portugal) for its Darwin Project. Finally, a Special Award for Excellence in Predictive AI was presented to Scotiabank (Canada) for its Predictive Payment Prompts initiative.
• Eurobank (Greece) received the gold award for Modern Tech Innovation of the Year for its IoT Payments System. The silver and bronze runners-up, respectively, were Bank of Sydney (Australia) for Scaling a Relationship-Led Bank and DBS (Singapore) for its Tokenized Structured Notes. Finally, a special award for Digital Asset Innovation was presented to BPCE (France) for its Retail Crypto Offering.
• Raiffeisen Bank International (Austria) received the gold award for Operational Transformation for its Mobile Shop Platform. The silver and bronze runners-up, respectively, were Bradesco (Brazil) for its Open Finance Credit System and Credem Banca (Italy) for its AI Support Ecosystem. Finally, a special award for Innovative Ways of Working was presented to Axis Bank (India) for its URefer initiative.
• Maybank (Malaysia) received the gold award for Product and Service Innovation for its Global Access Account (GAA). The silver and bronze runners-up, respectively, were BoursoBank (France) for its BoursoFirst initiative and Akbank (Turkey) for its Akbank Mobil Live Markets initiative. Finally, a special award for Payment Products & Services was presented to Poste Italiane (Italy) for its PostePay Subscription Management initiative.
• Banco Agrario de Colombia (Colombia) received the gold award for Social, Sustainable & Responsible Banking Innovation for its Mujer Agro Credit Card. The silver and bronze runners-up, respectively, were Banco Montepio (Portugal) for its Social Impact Framework initiative and Nationwide (United Kingdom) for its Benefits Proposition.
• Cake Digital Bank (Vietnam) received the gold award in the Digital Player Special Category for its AI-First Banking Model. The silver and bronze runners-up, respectively, were Anna (United Kingdom) for its Auto Accountant initiative and AEON Bank (Malaysia) for its Neko Sensei – The Financial Coach initiative. Finally, a special award for Stablecoins Project was presented to Zand (United Arab Emirates) for its AEDZ Stablecoin project.
Qorus members can learn more about the winning projects through the Innovation Radar, an in-depth piece of content exclusively available to Qorus supporters.
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