Qorus announces the 2026 Innovation in Insurance Awards winners
Qorus has announced the winners of the 2026 Innovation in Insurance Awards, showcasing some of the world’s most innovative insurance projects and initiatives.
Qorus has announced the winners of the 2026 Innovation in Insurance Awards, showcasing some of the world’s most innovative insurance projects and initiatives.
The winning projects highlight how insurers around the world are using AI, technology and new approaches to insurance to transform customer experience, operations, products and business models. Selected from 367 submissions by 171 institutions across 50 countries, the 2026 winners represent some of the most innovative work taking place across the global insurance industry.
“The projects we received and recognized this year demonstrate just how important AI has become. The almost universal adoption of this technology is delivering astonishing efficiency gains. I also noted that AI is enabling the most forward-thinking organizations to implement solutions that simply were not possible before,” said John Berry, Qorus CEO. “Insurers are showing a strong appetite for innovation and AI-driven transformation. To support them on this journey, we have already put tailored programs in place with our members to help them stay ahead and lead the AI revolution.”
Winners were selected across ten categories through a peer-based voting process, drawing on input from thousands of insurance professionals and evaluations by a panel of 58 senior executives from leading insurance firms.
The result is a global showcase of insurance innovation — highlighting the projects, technologies and teams that are helping shape the future of the industry.
Explore the 2026 winners below and discover what the world’s leading insurers are doing differently.
• Ping An (China) has been named Transformative Innovator of the Year 2026 for its “AI in ALL” strategy, which has embedded AI across the company’s value chain and reshaped its customer services, workforce and operations. Ping An has applied AI from product design and sales to claims, customer service and compliance, while expanding its Insurance + Health + Services ecosystem. AI now supports more than 53% of relevant jobs. The insurer has also reached 96% AI accuracy in claims processing, settles 93% of claims within 60 seconds and has cut product launch times from 32 to 11 days. It achieved a 46.2% year-on-year increase in new business value in the first three quarters of 2025. In this category, AIA (Singapore) took silver, while Generali (Italy) took bronze.
• Cathay Life Insurance (Taiwan) won Gold in the Distribution Reinvented category for APEX. Silver and Bronze went to MetLife (Mexico) for Xcelerator and Aon (Turkey) for its Embedded BNPL Protection, respectively.
• Generali Welion (Italy) won Gold in the Customer Experience Reinvented category for its Healthcare Ecosystem. Silver and Bronze went to Aksigorta (Turkey) for the Zero-Touch AI Claims Experience Program and VidaCaixa (Spain) for Theia Insights, respectively.
• SegurCaixa Adeslas (Spain) won Gold in the Product & Service Innovation category for MyBox Tranquilidad Senior. Silver and Bronze went to Mapfre (Spain) for Emotional Well-being and Belfius (Belgium) for the Pension Optimist Program (POP), respectively.
• Helvetia (Switzerland) won Gold in the GenAI Innovation of the Year category for its AI Concierge. Silver and Bronze went to Discovery (South Africa) for Connected Intelligence and Optum (United Kingdom) for AI Evaluation as a Service, respectively.
• PZU (Poland) won Gold in the AI-enabled Innovation of the Year category for the PZU i360 system. Silver and Bronze went to ERGO (Germany) for its AI Microlearning Ecosystem and Manulife Financial (Canada) for VOICE, respectively.
• Zurich Insurance (Switzerland) won Gold in the Operations & Workforce Excellence category for ZuriChat. Silver and Bronze went to Ping An Life Insurance (China) for the BeiDou ChatBI Platform and Bradesco Seguros (Brazil) for the Innovation Festival, respectively.
• Chubb (USA) won Gold in the Best Communication & Marketing category with Protected. Like Family offered by its Healthy Paws pet insurance brand. Silver and Bronze went to Desjardins Assurances Générales (Canada) for Powering Commercial Insurance and Grupo Ageas Portugal for the Connect Program, respectively.
• Geoya (France) took Gold in the Social, Sustainable & Responsible category for its climate-risk platform. Silver and Bronze went to Sabadell Seguros (Spain) for People for Positive Impact, and Allianz Trade (France) for Surety Bonds for Low Carbon Solutions, respectively.
• Klimber (Argentina) took home the Insurtech Gold Award for its AI platform enabling banks, fintechs and retailers to embed insurance into digital channels. Silver and Bronze went to Qover (Belgium) for its embedded insurance orchestration platform and COMPI (Turkey) for its digital platform that uses AI agents to guide customers looking to buy insurance, respectively.
With the Innovation Radar, Qorus members gain access to in-depth presentations of all winning projects, both in text and video. Submit your innovative projects for the next edition of our global and regional awards.
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