“Empower U”: - E2E Digital & Automated Health Policy Issuance Process Qorus Innovation in Insurance Awards 2020

Health insurance in India is expected to increase by ~34% to 50% which holds heavy expectations from insures including us. As largest private player in the general insurance industry in India, we are committed to creating trust by providing value, best-in-class experience and claims servicing for customers, building healthier India, innovative rapid networking, service awareness, and distribution opportunities for the Healthcare Industry. Ensuring we have enterprise-wide robust technology, customizable & integrated processes in place to cater to ~5 Million Health & PA policies issued in year 2018-19 (with 30% growth annually), >30K Agents, 200 locations & 7K sales force, is extremely pivotal to organization’s success. Health Operations team at Bajaj Allianz General Insurance in an industry first move, introduced Empower U – a digital platform with cutting edge technology, end-to-end automation & 100% Self-Service for agents / customers such as smartphone issuance & submission, State-of-the-Art Agent Portal (I-Mitra) & Agent customized short URLs. Salient Features: - Digital proposal inward - Instant issuance - Auto underwriting / referrals - 100% Paperless process - Auto referrals / approvals - Digital tracking of proposal status by sales team and agents any time - Digital deficiency management - Multi-Tier system integrations - Digital notifications – Customized notifications & Bitly / Short URLs - Digital customer consent using One Time Passwords (OTP) & Digital transcripts - e - Policy