Allianz Direct – Building the future of insurance in Italy Qorus Innovation in Insurance Awards 2021

Submitted by

Allianz Direct Italy

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09/04/2021 Insurance Innovation

We are a technology company with an insurance license with love for data and customer obsession at the core of our culture. We are obsessed with our clients! To deliver outstanding services and products for our customers we transformed Genialloyd into Allianz Direct, an innovative company with Simplicity and Customer Centricity at its very core, with a clear mission to build the future of insurance in Italy.

Innovation details

Country
ItalyCategory
Customer ExperienceKeyword
Customer experience, Corporate branding

Innovation presentation

The project focused on the transformation of Genialloyd into Allianz Direct, an technology company with an insurance license with love for data and customer obsession at its core. To deliver an exceptional quality to our customers, all processes and tools were transformed, enabling a new and improved customer experience which is 100% digital and self-service. The agile way of working makes us faster in building on this transformation momentum and keep releasing new features and upgrades to improve the experience, eliminate friction in processes, reduce costs and be responsive to changing market dynamics and customer needs.

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