Qorus Innovation in Insurance Awards 2022- Nominated

Sales-Mini-Metaverse for training sessions with switching client characters

Submitted by

ERGO Versicherungsgruppe

Logo of ERGO Versicherungsgruppe
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08/04/2022 Insurance Innovation

About

Double the learning effect for sales agents with a virtual reality soft-skill training. With Meta’s Oculus Quest 2 glasses, our tied agents can simulate customer conversations using several sales techniques and meeting different customer personalities. This is an advanced soft skill learning experience targeting younger tied agents to improve sustainably their customer success – in addition, this training is highly convenient as the training starts whenever they are ready. The Net Promoter Score after using this tool is constantly high – 80 points.

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