Qorus-Infosys Finacle Banking Innovation Awards 2024

Digital onboarding of accounts for individual customers

06/06/2024 Banking Innovation


Introducing our groundbreaking solution for digital onboarding of account by offering user friendly interface with clear instructions and minimal steps to complete the onboarding process.

Innovation presentation

Bank's vision was to redefine personal account onboarding experience with a digital-first approach that enables acquiring new customers quickly, securely and with minimal friction.

Below are few key USPs that Digital onboarding process at RAKBANK offers

1. Convenience and Streamlined user experience: Open accounts digitally in minutes from anywhere anytime and eliminates the need for customers to visit physical branches, saving them time and effort.

2. State of the art KYC solution with Electronic Facial Recognition: Leverages automation, electronic verification and risk assessment algorithms to mitigate potential risks or fraudulent activities

3. Instant virtual debit card: Customers can open accounts in minutes and receive instant virtual debit card for immediate usage, reducing waiting times significantly compared to manual account opening process.

4. Paperless and Digital documentation: Emphasizes a paperless approach, minimizing the need for physical documentation. Customers can upload and submit digital copies of required documents, reducing paper waste and making the account opening and verification processes more environment friendly.

Uniqueness of the project

While competition banks digital onboarding processes are similar, below are the key differentiators that RAKBANK offers

1. Instant account activation upon successful application

2. Instant virtual debit card that can be added to digital wallets to perform transactions and use it immediately

3. No limitations for funding or transactions

4. Coverage includes Salaried, Self-employed, Existing, New to Bank, High Risk, Low Risk, Conventional and Islamic

5. Also segment assignment and benefit enrolment is instantly applied upon a/c opening

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