CUBE - An Innovative branch frontend Qorus-Infosys Finacle Banking Innovation Awards 2024
IndiaCategory
Core Offering InnovationKeyword
Customer acquisition & loyalty, Customer experience
Innovation presentation
CUBE is an Accelerated Customer Onboarding Platform. It is an innovative, technology-driven solution developed by the DCB Bank to streamline and optimize the customer onboarding process across its branches. The platform is built using technologies like PHP, Javascript, Oracle DB and Python libraries, and aims to address the challenges of lengthy onboarding times and human-induced errors that have long bothered the customer on boarding journeys.
The primary goals of this project are: • To significantly reduce the time taken to onboard customers by automating and simplifying the process, leading to increased operational efficiency and enhanced customer satisfaction. • To minimize errors associated with manual data entry and document verification, ensuring a more accurate and reliable onboarding experience. • To enhance compliance with industry regulations and standards by leveraging technology to maintain accurate records and prevent fraudulent activities. • To create a scalable and adaptable platform that can be seamlessly integrated with existing systems and evolve with the changing needs of the finance industry.
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