Qorus-Infosys Finacle Banking Innovation Awards 2024

Customer Experience Measurement Transformation

Submitted by

İşbank Group

Logo of İşbank Group

As a result of its historic commitment of contributing to the industry of the country, Isbank...

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26/06/2024 Banking Innovation

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By integrating Grafana's real-time operational metrics with Pisano's experience metrics, we have revolutionized CX measurement. Thousands of İşbank employees can easily login & observe and interact both customer feedbacks and experience metrics.

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