Digital Insurance Expert powered by Gen-AI Qorus-NTT DATA Innovation in Insurance Awards 2025- Nominated
TurkeyCategory
Workforce TransformationKeyword
Customer experience, Customer service, AI & Generative AI, Transformation, Automation, AccessibilityBusiness Line
Health Insurance, Motor insurance, Home InsuranceDistribution Channel
Agents
Innovation presentation
At Aksigorta, we are committed to leading the industry in customer-centric digital transformation. The integration of Generative AI (Gen AI) into the Aksigorta Digital Assistant (ADA) has fundamentally redefined our insurance experience. Through this initiative, we provide 24/7 personalized services, simplifying the complexities of insurance for our customers. Gen AI enables human-like interactions, offering deep insights into customer behavior, generating tailored product recommendations, and delivering instant responses to complex inquiries. Additionally, by digitizing operational processes, we have enhanced efficiency, while tools such as RPA and Power BI continuously monitor performance. These innovations not only drive sustainable growth but also reinforce Aksigorta’s role as a trusted partner for both customers and agents.
Interested in learning more?
Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.