Reshaping Banking: The Global Digital Banking Radar 2023
There’s no doubt about it: the banking industry has evolved at breakneck speed over recent years – and it’s showing no signs of slowing down.
The Covid-19 pandemic has been instrumental in this evolution, forcing banks to review and modernize customer-facing processes and expedite their digital transformation initiatives in a way they never thought possible.
It’s not been easy, however – and, for many banks, challenges remain. Legacy software is rife, regulations are heavy, competition is increasing, and customers are more demanding than ever.
Navigating these challenges successfully will be key to future success. And, while no two journeys will be the same, our research has shown us that pioneering banks are working towards common goals and, as a result, reinventing themselves for the future.
Indeed, today’s digital innovators are prioritizing their digital transformation.
The first step for banks that want to compete in the market of today and tomorrow should be the establishment of simple, seamless, and intuitive digital self-service which also allows customers to quickly talk to a human whenever they need to.
Renato Oliveira, CEO and Founder, ebankITNot only this, but they are focusing on the right mix of channels, delivering solutions that better meet their customers’ needs and embracing continuous innovation. Crucially, however, they are doing all of this at speed by using new ready-to-market solutions that offer increased product adaptability and extensive customization options.
This latest Global Digital Banking Radar aims to provide an in-depth look at all of this, using the results of the global research we have carried out to highlight the fundamental and transformational changes in banking that are happening on a global scale.
We hope you find it a useful resource.
Download the full report
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