Allyz TravelSmart mobile app Qorus Innovation in Insurance Awards 2024- Nominated
Submitted by
Allianz Partners
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are...
United StatesCategory
Product & Service InnovationKeyword
Insurance, Beyond financial services & ecosystems, Travel InsuranceBusiness Line
AssistanceDistribution Channel
Online / Direct
Innovation presentation
Allianz Partners is a global leader in travel insurance and travel assistance and is dedicated to innovation and customer experience in the travel insurance space. The launch of the Allyz TravelSmart mobile app is an important milestone in the expansion of Allianz Partners' digital platform, providing users with an essential array of travel services.
The Allyz (pronounced "ah-leeze“) TravelSmart app is free to download and to use and it currently offers a number of travel-enhancing services with more capabilities coming later this year. This new and innovative mobile application replaces the award-winning Allianz TravelSmart® app and will provide its users with new and improved features.
The app currently provides a long list of services for any traveler with additional functions available to Allianz Global Assistance customers. Any traveler can take advantage of functions such as a geolocation-based hospital finder used to locate the closest appropriate medical facility, a medical term translator, a medication dictionary, local emergency phone numbers, safety and security alerts to stay up-to-date on events that may impact a trip, and a trip organizer that provides simplified views of travel itineraries and offers airline flight tracking capabilities. Allianz Global Assistance policyholders can also use the app to manage their insurance plan and file a claim, access insurance and assistance FAQs as well as contact both Allianz Global Assistance customer service and travel assistance with a single touch.
“The Allyz TravelSmart app has been designed to take much of the worry out of the travel experience and help our customers enjoy their travel experiences,” said Begench Atayev, Head of Product Management and Innovation at Allianz Partners USA. “Designed to be an essential companion to our industry-leading travel and event ticket protection products, the app offers a robust suite of digital solutions so travelers can have an even more enjoyable trip. The app serves as a hub that puts insurance benefits, assistance services, safety features and more at customers’ fingertips whenever and wherever they need them.”
The digital platform on which the app is built also offers Allianz business partners the opportunity to enhance their offering to their customers with a varied array of products and services that they can integrate into their existing digital ecosystems.
Current users of the Allianz TravelSmart® mobile app will not need to download a new app as that app has been updated to the new Allyz Travelsmart app. New users can download the app from the Apple App Store or from Google Play. More information about the app can be found on the Allianz Travel Insurance website.
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