Digital Reinvention

About the event

The financial services industry is undergoing significant change as client expectations evolve. Today’s clients demand greater personalisation, responsiveness, and autonomy, alongside seamless interactions that combine digital efficiency with human expertise. At the same time, financial institutions face rising competition, profitability pressures, and resource constraints, prompting a need to rethink traditional service models.
To adapt, many institutions are embracing hybrid approaches, integrating digitalisation and cost-to-serve strategies to allocate resources effectively while maintaining customer satisfaction. These shifts enable tailored service models designed to meet the unique needs of diverse client segments, balancing operational efficiency with proactive and reactive sales capabilities.


Join our webinar to explore the findings of our study on these transformations. We’ll present insights into the state of current service models, key trends like digitalisation, and strategies for shaping the future, offering practical insights and fresh perspectives on how to adapt to the changing financial services landscape.

in partnership with

Wavestone is a consulting powerhouse, dedicated to supporting strategic transformations of businesses and organizations in a world that is undergoing...

Speakers

Olivier Luquet
Wavestone
Partner Financial Services
Jan Uriga
Qorus
Community Leader
Jordi Carci Castells
CaixaBank
Head of Digital Transformation
Fabio Balderacchi
Intesa Sanpaolo
Executive Director

Speaking institutions