The GUARANTEE GOLD Mobile App Qorus Innovation in Insurance Awards 2016
Digital & Omni channel distributionKeyword
Prevention, Claims management, Nominated
Innovation presentation
The GUARANTEE GOLD Mobile App is an extension of our strategy to help our clients plan ahead and proactively take safety measures to protect their homes and belongings and is the first of its kind in the insurance industry in Canada. Our commitment is inspired by our clients who have suffered harsh weather and water-related losses, many of whom were unsure of the steps to take and ways they could protect their homes. From the palm of their hand, the GUARANTEE GOLD Mobile App provides our clients with the following resources and more: • Access to real-time weather alerts across North America • Report a claim on the go • Claims Help • Broker Finder • Resource Centre • Policy Changes The total number of Mobile App downloads is 674. The GUARANTEE GOLD goal 2015 was an upload of 400, so we’re surpassing our goal and will continue to drive engagement in 2016 with our B-to-C approach through an aggressive onboarding process. Although the Mobile App is recently launched, as a result to date 2,685 weather notifications along with tips generated by GUARANTEE GOLD have been pushed out. Over time the real-time weather notifications and weather tips will reduce weather related claims. In addition 217 weather locations and 53 brokers are saved as favorites by users.
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