Distribution Innovation of the Year
Groundbreaking approaches to distributing insurance products and services. Celebrating companies that have enhanced customer engagement, expanded market reach, or leveraged technology to transform distribution, it highlights those reshaping how insurance is accessed. This category, which was not open for direct submissions, was added after the submission period had ended.
Gold
Digital Customer Reviews Platform – Plateforme Avis Digitaux – PAD
50% of online searches are local, and 92% of consumers assess an agency’s reputation before visiting. PAD helps agents optimize...
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Supporting sales activities with “Approach list” created based on learning technologies
By incorporating a scientific approach that determines which customers to target based on data-driven scores, rather than relying heavily on...
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Smart LA - Smart Leads to Agents
Smart LA uses AI and big data to automate lead management, matching customers with agents based on real-time behavior and...
Read moreGen AI Innovation of the year
Groundbreaking solutions that leverage generative AI to enhance processes, products, and customer experiences within the insurance industry in areas such as underwriting, claims processing, risk assessment, and customer engagement. You cannot submit your innovation in this category, with nominees selected from the awards categories above.
Gold
TopGPT
TopGPT by Topdanmark is the first customer-facing GPT in European insurance, and has achieved true business value since its launch...
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CompliMate - GenAI Automate Compliance
CompliMate transforms insurance compliance auditing by combining GenAI with human expertise. Using multi-modal analysis, AI agents conduct full audits, identify...
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VOICE IQ
VoiceIQ revolutionizes retention strategies by utilizing generative AI to deliver deep insights into retention calls and agent performance, driving actionable...
Read moreGlobal Innovator of the year
Insurtech
The creation and/or application of innovative technology that substantially enhances the customer experience and/or develops new sources of value for insurers. This category is reserved for insurance start-ups and spin-offs, and technology firms targeting the insurance industry. Innovations must be stage-one funded, have a market release proposition, and/ or have completed a successful market proof of concept.
Gold
Automated PAYG travel insurance: protection that activates only when you travel
ledgertech’s automated pay-as-you-go travel insurance is seamlessly embedded into roaming and esim packages, activating only when users travel. no manual...
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AI For Pet
AI For Pet is transforming pet healthcare with AI-driven health screenings for veterinarians and pet care providers. Our vision AI...
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Redefining Insurance: Leveraging a messenger platform to offer customer centric insurance service
KakaoPay Insurance is transforming the insurance industry by offering a fully digital experience through KakaoTalk, Korea’s most popular messaging app....
Read moreOperational Efficiency
This category awards insurance companies that have successfully navigated the complexities of process re-engineering and smarter operations, laying the groundwork for profitable growth. Initiatives cover scalable processes that drive improved efficiency to support a faster pace of growth for the company’s revenue stream and asset base than for its overhead costs.
Gold
Innovative Insurance Claims solutions with built in AI and Data EcoSystem
Claims have been an area of underinvestment, even though it’s the most important customer touchpoint. Swiss Re's claims solution is...
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Litigation Prediction Project
Our AI system predicts litigation risk and financial impact for insurance claims in real time. By analyzing customer history, call...
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Agent Virtual Assistant
AI-based tool that optimizes agent advice, personalizing the response to customer needs and queries.
Read moreProduct & Service Innovation
Innovations that significantly enhance, extend or replace the traditional offer, creating new profit pools by serving new customer segments or existing segments in new ways, and entering or creating new markets typically beyond the reach of insurance players.
Gold
VidaCaixa MyBox VidaCare
Revolutionary and comprehensive, MyBox VidaCare merges cutting-edge protection and support services in a unique blend to safeguard our senior customers'...
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Digital Protection Insurance
Digital Protection Insurance shields users from financial losses due to unauthorized mobile banking transactions, ensuring robust security and peace of...
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Home Powering
A comprehensive, tailored, end-to-end offer based on Technology, Services & Insurance supporting the energy transition at home, ensuring net savings...
Read moreRe-imagining the Customer Experience
Innovations that significantly enhance the way companies engage with customers. These new approaches create value through, for example, seamless and personalized experiences across physical and/or digital channels, new customer management models, artificial-intelligence-driven advice, and innovative management of customer loyalty and satisfaction.
Gold
Personal Health Pathways
World-first: Personal Health Pathways by Discovery Health takes 2.1 million adult medical scheme members on a hyper-personalised health journey powered...
Read moreSilver
Panoptic COME - Complete lifecyle, Omni-channel, & Multi-modal Engagement
The Panoptic COME Agentic System enhances customer engagement across decision-making phases, using three GenAI agents: Complete-lifecycle, Omni-channel, and Multi-Modal, for...
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Connected Auto Claim
The Connected Auto Claim was created to transform the customer journey at Bradesco Seguros during the most sensitive moment of...
Read moreSocial, Sustainable & Responsible
Innovations that advance Insurance’s social purpose and its commitment to being a good corporate citizen and a true ally of its customers.
Gold
Sofia
Sofia transforms elderly care with high-quality, personalized home support provided by specialized caregivers. We ensure dignity, safety, and well-being for...
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Agriculture insurance in Democratic Republic of Congo
With the World Bank, we will be protecting up to 300,000 smallholders in the Democratic Republic of Congo against drought...
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Mon Empreinte Epargne / My Savings Carbon Footprint
“Mon Empreinte Epargne” features a Carbon Impact Index, an innovative tool that elucidates the environmental impact of each clients’ life...
Read moreWorkforce Transformation
Innovations that successfully bring together people, culture, leadership, organization and technology, enabling the insurer to realize the full potential of the human and machine workplace.
Gold
How to become an GenAI leader in the insurance sector? By turning employees to GPT everyday users.
How can ERGO become a Gen AI heavy user for better customer service? By convincing our 30.000 colleagues of “ERGO...
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PieceWise - Decomposing Wisdom into personalized Pieces
PieceWise revolutionizes insurance sales training with micro-learning, converting long videos into bite-sized, searchable clips. GPT personalizes content, and makes complex...
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Cathay 6S project - To Empower Employees, Embed Innovation DNA
Cathay Life’s 6S project revolutionize workplaces via a new way of human-machine working model—Simple, Smart, Smile, Smooth, Safe, and ESG—aiming...
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