Analytics & Artificial Intelligence 2019
Innovations aimed at becoming a data-driven bank leveraging analytics and artificial intelligence at scale. Innovations in this category include for example analytics-dedicated center of excellence as well as data monetization initiatives and artificial intelligence solutions to provide new support and advisory services #CustomerAnalytics #ArtificialIntelligence #DataMonetization #DataDrivenPersonalization
Gold
CaixaBank chatbot with AI
CaixaBank is committed to offering its customers a new channel of communication with the company based on Artificial Intelligence (WATSON/IBM),...
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Robotic Process Automation
As a step for Akbank’s far-reaching digital transformation programme, automation of repetitive and rule-based business processes with various lines of...
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Isbank’s “Maxi”- Personal Asistant
Maxi is an AI-powered personal assistant, developed with a best in class technology, that users can interact with both voice...
Read moreDigital Marketing & Communication 2019
Innovations aimed at improving efficiency and effectiveness of the marketing funnel or at rethinking how the Bank reach Customers for marketing purpose in the digital space, also increasing customer and prospect awareness and boosting contact-to-sales conversion #ContentPersonalization #ContentOptimization #NicheCustomerTargeting #NewCampaignConcepts #BrandAwareness #ProximityMarketing #Prospecting&Retargeting #Online&OfflineTrafficGeneration
Gold
Bradesco’s End-of-Year Campaign: Firefly
For the first time in history, Brazil truly saw itself reflected in a 3D animation and felt all the characters...
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Adobe Campaign
This project allow us to use rich customer data to create, coordinate, and deliver dynamic campaigns that customers actually need...
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friends in banks
friends-in-banks puts foward what is most essential in banking: It's the people doing it.
Read moreGlobal innovators
Neobanks & Specialized Players 2019
Innovations from Digital Attackers with banking license or new brands launched by incumbents aimed at creating scalable new end-to-end value proposition such as new mobile only brand or pan-European platform banks for SMEs. This includes innovative strategies and offering that enable faster and agile growth in terms of customer acquisition and segment penetration #Fintech #Attackers #Neobanks #Agile #PlatformBanks #IncumbentsThatLaunchNeobanks
Gold
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illimity - The New Paradigm Bank
illimity is a new paradigm bank, specialized in three relevant and underserved markets in the Italian marketplace (SMEs, Corporate NPL...
Read moreSilver
Fintech Open Platform for Growth
the first developer portal of an incumbent bank with PSD2 APIs, non PSD2 APIS and TTP APIs with a subscription...
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Bank Integrator
By understanding the causal link between financial behaviour and health risk through Discovery Bank’s Vitality Money program, Discovery is able...
Read moreOffering Innovation 2019
Innovations aimed at widening the traditional banking products offering plafond with niche-oriented products as well as value added services. Innovative products and services that bring the bank outside their traditional boundaries right into customer’s daily life and needs. This category includes innovations also in the payments arena that enable faster, easier and safer payments for customers #ValueAddedServices #NicheOrientedOffering #NewProducts #DigitalPlatform #CustomerOriented #OpenBanking #API #ThirdParties #MobilePayments #NFC #AccountToAccount #InvisiblePayments
Gold
Global Loyalty Network (GLN)
GLN is a Global Payment Hub that links the platforms of major financial institutions, retailers and loyalty point operators around...
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KBC All-in-one Mobility
Our KBC Mobile app now lets you park at Q-park car parks without a ticket. All you have to do...
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BMO QuickPay
BMO QuickPay reinvents the way customers pay bills by allowing them to simply email their statements directly to BMO, enabling...
Read morePhygital Distribution & Experience 2019
Inovations in Banks’ physical and digital distribution channels aiming to enhance and reinvent the Bank-Customer relationship and to change how Banks engage Customers at every touchpoint, providing a seamless and personalized experience. Innovations in this category may include new retail experiences, mobile or social as sales or service channel #DistributionModelInnovation #Omnichannel #DigitalTransformation #DigitalSales #ExperienceMeasurement #GeolocatedServices #SeamlessExperience #NewBranchLayout #MobileSales #SocialSales #DigitalSME #DigitalCorporate
Gold
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Krungsri Digital Homeloan (Di-Sales & Krungsri Homeloan Connect)
Providing better customer experience in mortgage journey using “Di-Sales” and connecting it with home buying journey using “Krungsri Homeloan Connect”.
Read moreSilver
Central Customer Service
Central Customer Service Representative: A New Business Model To Enhance Customer Experience for SME customers and provide room for RMs...
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Most Innovative Branch Offering - MSpace at Maybank
MSpace at Maybank, a new concept bank branch that breaks away from traditional banking. A space created for the community,...
Read moreSocial, Sustainable & Responsible Banking 2019
Innovations that demonstrate an institution’s recognition and objective to address social issues (e.g. inclusion, diversity), to support SMEs in their development, to develop an environmentally-friendly policy, and that demonstrate their desire to build and respect the trust customers place in them. #UniversalDesign #BarrierFreeBanking #Unbanked #Underbanked #MicroCredit #SocialCrowdfunding #GreenBanking #Transparency #SocialImpact #EnvironmentalImpact
Gold
ClimateSeed
Created as a social enterprise by BNP Paribas, ClimateSeed is a digital voluntary carbon offsetting platform that helps connect organizations...
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AI emotional banking
AI backed smile recognition solution to improve quality of customer service, NPS and employee engagement by encouraging positive attitudes at...
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Benefits finder
Benefits finder is a world first banking solution, connecting our customers in a targeted way with unclaimed third party rebates...
Read moreWorkforce Experience 2019
Innovations aimed at empowering Bank’s workforce or strengthening workforce methodologies and processes, leveraging technology to infuse high-value human touch in the relationship model. Innovations in this category may also include new tools or methods for measuring performance as well as initiatives that aim to diffuse a digital culture, facilitating long lasting behavioural changes #WorkforceEmpowerment #HumanTouchinCustomerRelationship #DiffusedDigitalCulture #GamificationForBeahaviouralChange #ContinuousLearning #EmployeeExperience #DigitalLearning #DigitalHR
Gold
Smartphonisation – Alior Bank’s mobile way of working
Alior Bank has equipped its employees safe smartphones with preinstalled set of applications to move employees to digital world and...
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Me@Work
Me@Work enables the FNB HR strategy by delivering an employee centric experience on the FNB Banking App.
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Robot Ró - Team Robot for Back Office
Thank to appropriate application of automation tools, the Robot Ro (RPA) has become a member of the Back office teams...
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