Qorus Banking Innovation Awards Past Winners

Analytics & Artificial Intelligence 2019

Innovations aimed at becoming a data-driven bank leveraging analytics and artificial intelligence at scale. Innovations in this category include for example analytics-dedicated center of excellence as well as data monetization initiatives and artificial intelligence solutions to provide new support and advisory services #CustomerAnalytics      #ArtificialIntelligence    #DataMonetization #DataDrivenPersonalization

Gold

CaixaBank chatbot with AI

CaixaBank chatbot with AI

In a context of permanent change and aware of the evolution of the mobile channel as a point of dialogue...

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Silver

Robotic Process Automation

Robotic Process Automation

“Robots” are not just physical tools anymore such that in many shapes and forms of robots are materialized at Akbank....

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Bronze

Isbank’s “Maxi”- Personal Asistant

Isbank’s “Maxi”- Personal Asistant

One of the most important areas where physical branches had an advantage over digital channels was personal touch during a...

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Digital Marketing & Communication 2019

Innovations aimed at improving efficiency and effectiveness of the marketing funnel or at rethinking how the Bank reach Customers for marketing purpose in the digital space, also increasing customer and prospect awareness and boosting contact-to-sales conversion #ContentPersonalization #ContentOptimization #NicheCustomerTargeting #NewCampaignConcepts #BrandAwareness #ProximityMarketing #Prospecting&Retargeting #Online&OfflineTrafficGeneration

Gold

Bradesco’s End-of-Year Campaign: Firefly

Bradesco’s End-of-Year Campaign: Firefly

Bradesco Bank is one of the most traditional banks in Latin America and wanted to reinforce its role as a...

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Silver

Adobe Campaign

Adobe Campaign

As part of our communication strategy, we have integrated Adobe Campaing in all our in/out bound channels (i.e. website, ATM,...

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Bronze

friends in banks

friends in banks

As physical retail-banking gets more and more difficult, we are constantly searching for new ways to innovate and update our...

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Global innovators

Gold

DBS Group

DBS Group

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Silver

Santander

Santander

Bronze

CaixaBank

CaixaBank

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Neobanks & Specialized Players 2019

Innovations from Digital Attackers with banking license or new brands launched by incumbents aimed at creating scalable new end-to-end value proposition such as new mobile only brand or pan-European platform banks for SMEs. This includes innovative strategies and offering that enable faster and agile growth in terms of customer acquisition and segment penetration #Fintech #Attackers #Neobanks #Agile #PlatformBanks #IncumbentsThatLaunchNeobanks

Gold

illimity - The New Paradigm Bank

illimity - The New Paradigm Bank

The banking industry is going through an unprecedent revolution which will open the doors to new specialized players that could...

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Silver

Fintech Open Platform for Growth

Fintech Open Platform for Growth

Open Business is an innovative digital platform where you can access the best resources to strengthen, complement or redesign your...

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Bronze

Bank Integrator

Bank Integrator

Traditionally, life insurers use limited information about a policyholder’s financial risk, primarily their level of income, as a means to...

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Offering Innovation 2019

Innovations aimed at widening the traditional banking products offering plafond with niche-oriented products as well as value added services. Innovative products and services that bring the bank outside their traditional boundaries right into customer’s daily life and needs. This category includes innovations also in the payments arena that enable faster, easier and safer payments for customers #ValueAddedServices #NicheOrientedOffering #NewProducts #DigitalPlatform #CustomerOriented #OpenBanking #API #ThirdParties #MobilePayments   #NFC #AccountToAccount #InvisiblePayments

Gold

Global Loyalty Network (GLN)

Global Loyalty Network (GLN)

Global Loyalty Network(GLN) is a service provided by KEB Hana Bank, which is a global payment hub in where each...

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Silver

KBC All-in-one Mobility

KBC All-in-one Mobility

We aim to make our customers'live as easy as possible and position KBC Mobile as an all-in-one app for mobility...

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Bronze

BMO QuickPay

BMO QuickPay

BMO QuickPay reinvents the way we pay bills by offering an innovative solution co-created with customers across their bill payment...

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Phygital Distribution & Experience 2019

Inovations in Banks’ physical and digital distribution channels aiming to enhance and reinvent the Bank-Customer relationship and to change how Banks engage Customers at every touchpoint, providing a seamless and personalized experience. Innovations in this category may include new retail experiences, mobile or social as sales or service channel #DistributionModelInnovation #Omnichannel #DigitalTransformation #DigitalSales #ExperienceMeasurement #GeolocatedServices #SeamlessExperience #NewBranchLayout #MobileSales #SocialSales #DigitalSME #DigitalCorporate

Gold

Krungsri Digital Homeloan (Di-Sales & Krungsri Homeloan Connect)

Krungsri Digital Homeloan (Di-Sales & Krungsri Homeloan Connect)

It all began with our so-called "Greyhound" project which was the market research in 2017 on Mortgage customer experiences. The...

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Silver

Central Customer Service

Central Customer Service

As Garanti Bank; we have developed Central Customer Service Representative (C CSR) role. C CSRs are main responsible for customers’...

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Bronze

Most Innovative Branch Offering - MSpace at Maybank

Most Innovative Branch Offering - MSpace at Maybank

Concept and objectives • The strategy is to reposition and reinvent the branch from traditional bank branches. • The objective...

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Social, Sustainable & Responsible Banking 2019

Innovations that demonstrate an institution’s recognition and objective to address social issues (e.g. inclusion, diversity), to support SMEs in their development, to develop an environmentally-friendly policy,  and that demonstrate their desire to build and respect the trust customers place in them. #UniversalDesign #BarrierFreeBanking #Unbanked #Underbanked #MicroCredit #SocialCrowdfunding #GreenBanking #Transparency #SocialImpact #EnvironmentalImpact

Gold

ClimateSeed

ClimateSeed

Over the last 12 months BNP Paribas has built on its existing strengths in sustainability to go beyond green finance....

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Silver

AI emotional banking

AI emotional banking

With the use of AI and emotional recognition we measure smile time of employees and their customers in real time,...

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Bronze

Benefits finder

Benefits finder

CBA’s purpose is to improve the financial wellbeing of our customers and the community. To help deliver on this, we...

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Workforce Experience 2019

Innovations aimed at empowering Bank’s workforce or strengthening workforce methodologies and processes, leveraging technology to infuse high-value human touch in the relationship model. Innovations in this category may also include new tools or methods for measuring performance as well as initiatives that aim to diffuse a digital culture, facilitating long lasting behavioural changes #WorkforceEmpowerment #HumanTouchinCustomerRelationship #DiffusedDigitalCulture #GamificationForBeahaviouralChange #ContinuousLearning #EmployeeExperience #DigitalLearning #DigitalHR

Gold

Smartphonisation – Alior Bank’s mobile way of working

Smartphonisation – Alior Bank’s mobile way of working

One of the most crucial points in Alior Bank’s strategy applies to its employees, because the key drivers of Alior...

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Silver

Me@Work

Me@Work

As a business our purpose was born some 180 years ago and has evolved over time. But it is still...

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Bronze

Robot Ró - Team Robot for Back Office

Robot Ró - Team Robot for Back Office

Reasons behind & inspiration: Based on our implementation experience, we continue to perceive robots as an automation tool for increasing...

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