South AfricaCategory
Workforce ExperienceKeyword
HR & New ways of working
Innovation presentation
As a business our purpose was born some 180 years ago and has evolved over time. But it is still as simple now as it was then – the customer is at the centre of everything we do. At FNB we innovate, align and integrate our HR practices to deliver on an employee centric experience, aligned to the promises we make through our brand, enabled by data and technology platforms. Digitizing the workforce experience and increasing accessibility to staff functions through mobile devices was identified as a key enabler of the FNB HR strategy. This required an employee centric approach to enable a growing mobile, and flexible workforce within the organization. FNB HR chose to re-use our highly successful and award-winning FNB Banking APP to deliver an engaging and simplified user experience. HR, together with FNB technology teams collaborated to deliver a real-time experience addressing employee needs. In just over 12 months since the launch of employee functions on app, there has been significant utilization, surpassing our expectations and enabling us to fast-track the decommissioning of legacy channels.
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