2020 was without doubt the year of Covid-19. A year of immense disruption, with people forced to stay home, conduct business and life remotely, and wear a mask everywhere they go. Did all of this disruption have an impact on innovation in retail banking? That doesn’t appear to be the case. The result of the Innovation in retail banking report 2020 shows that the big trends remain the same. Banks kept on moving in the same direction. But now it appears they are moving faster, as if they are now more certain of their destination.
