About
ChatPay enables financial transactions on Messaging Apps (Facebook Messenger, Twitter, Telegram, Skype & WeChat) through an artificial intelligence powered named Kiki.
Innovation presentation
The artificial intelligence powered bot – named Kiki
We had taken a very interesting approach to mobile banking using the very latest emerging approaches to build a very unique service which we believe at the scale offered is the first in the world. The service essentially utilizes conversational UIs to engage customers across multiple Messaging platforms.
Messaging platforms are very popular around the world and a significant proportion of users spend time on one or more of the IM services daily communicating with friends, family and business associates. Facebook Messenger and WhatsApp each have over a billion active users. The behavioral shift means that more emphasis would continue to shift to conversational UIs; text and voice. More and more people spend time within the Messaging services hence a plausible place to perform financial transactions similar to chatting with friends will be on social chat platforms.
The ChatPay service has a bot named Kiki and interacts with users to perform all their financial transactions.
ChatPay was designed to be available through messaging platform services and enable customers of all banks in Nigeria use the service by registering with their debit/credit cards and/or bank account numbers.
ChatPay is available on Facebook Messenger, Skype, Telegram, WeChat and Twitter. Utilizing the bot services on these platforms, we have enabled a very interactive service fueled by artificial intelligence capabilities to keep the conversation natural and highly personalized.
Uniqueness of the project
We consider ChatPay as disruptive innovation. It changes how users interact with their banks. ChatPay enables the social media channel for a comprehensive range of services including balance enquiries, bills payment (cable tv, internet service subscription, airline tickets, toll payments etc), instant transfer to any bank, mobile airtime recharge, atm locator using voice navigation, movie tickets trailer views and ticket purchase and much more.
A key interesting and disruptive attribute is that ChatPay is not restricted to any bank. Users can get on the ChatPay service and perform virtually all the transactions they would have done on their bank’s mobile banking service but via Messaging Platforms by adding their debit or credit card.
