Covid-19 has accelerated the demand for insurance protection, and policy holders are now seeking coverage from non-traditional players such as InsurTechs and BigTechs. Unprecedented capital investments have encouraged InsurTechs to boost technological development and fuel innovation to improve the Convenience, Advice, Reach (CARE) equation. In response, incumbents are strengthening their tech capabilities by partnering with or acquiring InsurTechs.
In this context, the World InsurTech Report 2021 from Capgemini and Efma explores how the emerging relationship between InsurTechs and incumbents can enable transition and a modular, specialized value chain for the future. The report further explores how each insurance player’s position is dependent on their digital capabilities, willingness to invest in technology, and desire to own the customer relationship.
