RPA 2.0 in financial services: the current landscape

The banking industry is rapidly adopting Robotic Process Automation (RPA) 2.0, a newer set of automation technologies aimed at streamlining operations and improving customer experiences. Our analysis via executive interviews and the Qorus-Accenture Innovation Awards found out that financial institutions (such as AXA, Standard Bank, Yapi Kredi, DBS, Krungsri Bank, İşBank, CTBC Bank, and PZU) are utilizing such tools in various manners to add value to their products and services.

One of the areas where RPA 2.0 is making a big impact is in automated IT application testing. As recently testified by CaixaBank’s IS Director for Financial Subsidiaries, this technology allows for faster and more efficient testing of IT applications, reducing downtime and improving the overall quality of the systems. Ally Bank, Liberty Seguros, and Standard Bank were some of the institutions that recently unveiled innovations via our Insurance and Banking Innovation Awards that feature the use of such technology.