National Australia Bank (NAB) has unveiled 'Meet Now,' a cutting-edge virtual meeting service connecting customers with 600 home loan bankers nationwide within 15 minutes. Responding to the surge in demand for convenient services, Krissie Jones, NAB's Executive Retail, highlighted the enduring popularity of virtual appointments post-pandemic.
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The Meet Now service taps into the digital era, where 93% of NAB transactions occur online. Jones noted the advantageous time differences across Australia, citing examples of customers in Toowoomba served by Perth-based bankers into the evening.
Regardless of location, Australians can now engage with home loan specialists from the comfort of their home, a local coffee shop, or workplace. Jones emphasized that Meet Now caters to the evolving banking preferences, allowing customers to manage savings or meet with lenders at their convenience.
How Meet Now works:
• Initiating connection: Customers seamlessly connect with a 'Meet Now' home lending specialist through a NAB banker over the phone or in-branch.
• Accessibility: NAB branches continue to offer on-demand or scheduled appointments with home lending specialists.
As NAB adapts to changing consumer expectations, Meet Now stands as a testament to its commitment to accessible and convenient banking solutions in the digital age. This virtual meeting service reflects NAB's position at the forefront of innovation, reshaping the landscape of home loan appointments in Australia.
