Zurich Singapore, in partnership with Klook, introduces FlyEasy, a unique benefit offering real-time lounge access for flight delays. Unlike traditional insurance practices, FlyEasy provides immediate lounge access when flights are delayed by over two hours, eliminating the need for claims filing or processing. Powered by Zurich Edge, this customer-centric approach prioritizes convenience and simplicity, leveraging digital processes to streamline coverage.
Singapore residents with eligible Klook Protect policies can register their flight details on Zurich's FlyEasy platform at least 24 hours before departure. Upon delay confirmation, they receive an email and SMS with a lounge access code, ensuring comfort during unexpected delays.
Roopa Malhotra, Head of Customer and Digital, APAC, Zurich Insurance, underscores the company's commitment to exceeding customer expectations through innovative solutions like FlyEasy. By prioritizing seamless, technology-driven assistance, Zurich aims to transform disruptions into positive travel experiences.
FlyEasy's integration with Zurich Edge and Blink Parametric micro-services eliminates manual claims processing, aligning with Zurich's environmental responsibility goals and advancing the future of travel insurance solutions.
C.S. Soong, Vice President, Corporate Development, Klook, emphasizes Klook's focus on customer centricity and enhancing the travel experience. By collaborating with Zurich, Klook aims to provide travelers with peace of mind and quality service throughout their journey.
The launch of FlyEasy reflects Zurich and Klook's commitment to innovation and customer satisfaction, marking a significant advancement in enhancing travel experiences for customers globally.
