The world is moving fast, and not many will argue about the fact that recent events happening globally have led to a spike in demand for digital experiences. And financial institutions delivered – by accelerating digital experience to meet the ever-changing needs of their customers. But what about physical channels? Do customers not value the human connection in financial services anymore? Quite the contrary – it looks like although consumers use and engage with new technologies, they also like them to be in the right balance with the traditional methods.
During this online session, we will look at some case studies from across the financial industry to try to find out how to create the right balance between digital and physical channels.
Institutions
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