About
EasyHub is an innovative tailor made assisted service device allowing Emirates NBD to offer all branch services from an integrated digital kiosk
Innovation presentation
The EasyHub is a fully integrated digital kiosk operating as a digital branch in a custom made assisted self-service device. It is being launched as a key pillar in Emirates NBD’s branch transformation strategy with threefold objectives – extend operating hours and provide in-branch migration in traditional branches, offer human assisted services in our new digital branch concepts and allow for low cost footprint expansion in new locations where a branch does not exist.
EasyHub offers customers a self-service banking experience aided by a video banker who guides them via onscreen instructions and step-by-step assistance. It enables individual customers to open accounts of their choice and instantly obtain a personalized debit card. Customers can conduct all routine teller services, such as cash deposit and withdrawal, check cashing and deposits, and internal fund transfers. Additionally, customers can carry out a variety of banking services, such as updating their personal details, requesting a checkbook or authenticated statements and even applying for a personal loan, without having to wait at a bank counter.
This innovation results from a global partnership with Diebold Nixdorf to build a first to market integrated Kiosk which is an expansion from the existing Interactive Teller solution into one that can cater to all the main branch transactions, from the typical teller ones to also service and sales. The solution will be fully integrated with core systems and thus will be offering straight through transactions and services which are unique and innovative in the self-service market.
This solution is scheduled to go live to customers in Q4 2018 and is currently undergoing internal testing and piloting.
Uniqueness of the project
The EasyHub is the first truly integrated innovative digital kiosk aiming to offer a full and complex set of transactions at a regional level, and for sure one of the more sophisticated assisted service solutions at global level.
Unlike other existing solutions which combine different existing devices in a modular way, the Easy Hub results from a global partnership with Diebold Nixdorf innovation team to produce a first to market integrated hardware, including innovative features to self-service such as instant card dispensing, biometric signature pad, an A4 document scanner and statement printer, a specialized ID card reader, a biometric reader, a cash recycler and coin dispenser as well as a near field communication receiver for contactless transactions. But the EasyHub goes well beyond the Kiosk and was built as a full ecosystem connecting the Kiosk to a holistic remote Video Banking experience and fully integrated with all main core systems.
