About
Robot will meet and greet our customer in branch
Innovation presentation
We have started to place robot, called NAO, in our branch office to meet and greet our customer, including foreign guest, which require multi-lingual skill.
We are promoting this project with the following objectives:
1) To offer new customer experience
2) Improve service menus by utilizing multi-lingual speech and voice/face recognition technologies
3) Accumulate customer interaction data to analyze and discover customer needs, personal preference
As we announced the plan in January, we were getting big expectation from the customer and internal test went well. So we have started to test with our customer in our branch office from April 13, 2015. Since then, we have been evaluating the customer response in 3 major cities, Tokyo, Nagoya, Osaka, in different branches and at various events. Overall response from our customer has been very positive and we had massive press coverage by both domestic and international press, including Wall Street Journal, Nikkei, Bloomberg, CNN.
Uniqueness of the project
No bank has implemented robot for customer interaction before.
