Hyper Customized Chatbot Platform, SOLmate Qorus Banking Innovation Awards 2018 - Winner

The digital customers wants instant responses serving 24-7 with highly personalized requirements. In order to provide optimal solutions to the customer without delay, We have decided that our chatbot to contain an independent financial knowledge base. 1) We have launched a successful chatbot service within 4 months with collaborations between computational linguistic experts in Korean, dialog patterns and NLP engineers and financial domain experts from both internal and external. 2) We also have provides a proactive offering system that is powered by customized financial suggestion algorithms, with the customer behavior analytic to spot out when they need us the most. 3) In order to overcome limitations of offline channel and to establish customer friendly financial assistances, we are currently applying digital sensitive Chatbot Personas to the system which is personalized dialog flow from the very first conversation. 4) Personalized retail banking transactions are serviced in Chatbot platform for the customer to solve all their needs achieving extremely simple UX within conversation scenario. The Chatbot is applied to all frontline offline financial assistance services to unburden the workloads of the call center staffs. Chatbot knowledge coverage expands from basic retail banking to advanced consulting such as real estate and robo advisor to give complete financial consulting experience to the customer. Shinhan Bank's Chatbot is growing larger by the day from a simple consulting machine to next generation digital communicator as a result of Shinhan bank's unique Digital Transformation.