EVO Banco Qorus Banking Innovation Awards 2021 - Winner

EVO was born as a commercial brand in 2012 with the aim of becoming a quality alternative to traditional banking. Under the Smart Banking model, a model that combines cutting-edge technology with a modern, simple and transparent user experience, we have developed a project that has made us one of the digital banking references most valued by customers, 81% of whom recommend us to their friends and family. That is why at EVO Banco we are always committed to innovation, transparency and simplicity that allow us to offer intelligent answers to our customers' financial needs. EVO's model generates a fully digital and automated financial services ecosystem, allowing customers to enjoy the convenience and agility of self-service, with 24/7 availability, anytime, anywhere, from work or from the sofa at home: as easy as carrying the bank on your mobile phone. All our products and services are delivered to our customers digitally: 1. Digital Onboarding We have consolidated our 100% online account onboarding model through biometric identification of our customers. This allows customers to open an account in a process that can take less than 10 minutes; in addition, customers can use their debit card directly on their mobile immediately, without having to wait for the physical card. 2.Digital Services and Products All our services are provided to our customers digitally, mainly through our mobile application. These services can be grouped as follows: - Operational Transactions. We have more than 70 APIfied services. These include any transaction with your money (e.g. transfers), your debit/credit card (e.g. switching off/on your card) or any transaction in customers' day-to-day business (e.g. obtaining a movement certificate). - Income/expense management. We have created several products to make it easier for our customers to keep track of their financial activity. These include: o Budget forecasting. For each spending category (restaurant, clothes...) we forecast the next monthly expenditure using a time series based algorithm. o Bill payment forecast. We also predict the next bills in a calendar. o EVO Fit. Here, we make an automatic financial analysis of our client based on his income/results. In addition, the client can compare this analysis with other clients in the same position (gender, location, age...) and make decisions accordingly (i.e. invest like other people in the same situation). - Investments. We provide a set of fully digital products to make investments directly from your application. This ranges from a typical broker where customers can choose stocks or funds to a more sophisticated robo-advisor, where investments are made automatically by a dynamic algorithm. - Third parties. We also have partnerships with other non-financial companies to offer our clients a broader set of services. Among them are Booking, Uber, Amazon... where we make financial transactions transparent for our customers when booking a hotel, hailing a taxi or buying a product on Amazon. All third-party integrations are within the EVO Banco ecosystem so as not to break the user experience. - Products. Apart from that, we have already digitised or are on the way to digitising the rest of the banking products: the 100% digital mortgage, probably the most complex process to digitise in retail banking; EVO Contact Center AI/Assistant, which is one of the main challenges for a digital bank is the contact with customers; EVO Voice ID, the Smart Fund or the change of account, among others. All of the above responds to EVO Banco's objective of becoming the first bank for anyone looking for a state-of-the-art digital financial service capable of providing answers and solutions to all their financial needs throughout their lives, and which also offers the possibility of doing so from any channel and without having to go to a physical branch.