About
The digital bank of people for people, simple, transparent and innovative. "If they don't call you crazy, you're doing something wrong.
Innovation presentation
EVO was born as a commercial brand in 2012 with the aim of becoming a quality alternative to traditional banking. Under the Smart Banking model, a model that combines cutting-edge technology with a modern, simple and transparent user experience, we have developed a project that has made us one of the digital banking references most valued by customers, 81% of whom recommend us to their friends and family. That is why at EVO Banco we are always committed to innovation, transparency and simplicity that allow us to offer intelligent answers to our customers' financial needs.
EVO's model generates a fully digital and automated financial services ecosystem, allowing customers to enjoy the convenience and agility of self-service, with 24/7 availability, anytime, anywhere, from work or from the sofa at home: as easy as carrying the bank on your mobile phone.
All our products and services are delivered to our customers digitally:
1. Digital Onboarding
We have consolidated our 100% online account onboarding model through biometric identification of our customers. This allows customers to open an account in a process that can take less than 10 minutes; in addition, customers can use their debit card directly on their mobile immediately, without having to wait for the physical card.
2.Digital Services and Products
All our services are provided to our customers digitally, mainly through our mobile application.
These services can be grouped as follows:
- Operational Transactions. We have more than 70 APIfied services. These include any transaction with your money (e.g. transfers), your debit/credit card (e.g. switching off/on your card) or any transaction in customers' day-to-day business (e.g. obtaining a movement certificate).
- Income/expense management. We have created several products to make it easier for our customers to keep track of their financial activity. These include:
o Budget forecasting. For each spending category (restaurant, clothes...) we forecast the
next monthly expenditure using a time series based algorithm.
o Bill payment forecast. We also predict the next bills in a calendar.
o EVO Fit. Here, we make an automatic financial analysis of our client based on his
income/results. In addition, the client can compare this analysis with other clients in the
same position (gender, location, age...) and make decisions accordingly (i.e. invest like
other people in the same situation).
- Investments. We provide a set of fully digital products to make investments directly from your application. This ranges from a typical broker where customers can choose stocks or funds to a more sophisticated robo-advisor, where investments are made automatically by a dynamic algorithm.
- Third parties. We also have partnerships with other non-financial companies to offer our clients a broader set of services. Among them are Booking, Uber, Amazon... where we make financial transactions transparent for our customers when booking a hotel, hailing a taxi or buying a product on Amazon. All third-party integrations are within the EVO Banco ecosystem so as not to break the user experience.
- Products. Apart from that, we have already digitised or are on the way to digitising the rest of the banking products: the 100% digital mortgage, probably the most complex process to digitise in retail banking; EVO Contact Center AI/Assistant, which is one of the main challenges for a digital bank is the contact with customers; EVO Voice ID, the Smart Fund or the change of account, among others.
All of the above responds to EVO Banco's objective of becoming the first bank for anyone looking for a state-of-the-art digital financial service capable of providing answers and solutions to all their financial needs throughout their lives, and which also offers the possibility of doing so from any channel and without having to go to a physical branch.
Uniqueness of the project
EVO Banco belongs to the new generation of digital banking that tries to do things differently, aware that traditional banking no longer adapts to the new needs of customers in the new digital context and therefore bases its strategy on five basic pillars:
1.Architecture: Although we are not a technology company, we rely on cutting-edge technology as a key element to further our strategy. Since the beginning of 2015, we have structured our innovations and digital developments in the cloud and have thus been able to achieve levels of stability, scalability and security, allowing short software development cycles, favouring alliances with third parties - such as fintechs - and with a limited amount of resources (costs).
2.People: We believe in and are committed to talented people. Our selection/recruitment processes may take a little longer, but EVOers have a solid background, are eager to learn, are curious and passionate and are not afraid of change.
3.Agility: Time to market is a key factor. The classic waterfall model does not apply when developing and testing different products, services and functionalities in a highly competitive scenario. That's why our developments follow an agile perspective: do, test, do again, test again...
4.Customer experience: We believe that products or services that simultaneously lead to operational excellence (efficiency) and a better customer experience, significantly increase their nominal value. Customer experience is one of the pillars of our development and technology must be a tool that helps to make life easier for our users, who also demand a fluid interaction with their bank.
5.Data: We base our decisions on data. Each product or service has different metrics that cover different aspects: business, engagement... this helps us to better understand the value of the service provided and, in addition, we exploit this data to personalise our customers' experience, giving them more information and helping them in their financial decisions.
