A personal digital assistant for every commercial employee: Kate for Employees Qorus Banking Innovation Awards 2022 - Winner

Our commercial employees were getting overwhelmed by info per customer and workload . So we created a personal digital assistant especially for them. We have succeeded to integrate Kate, our personal digital assistant, in our different CRM-applications, whether it is for our insurance agents, corporate bankers or retail banking employees, she’s there for them! Unburdening them in their daily work, with a special focus on helping our customers better and boosting commercial results. Whether our colleagues receive an incoming call from a customer, prepare an appointment or contact customers to introduce them to new products or services, Kate supports our employees with valuable insights, leads and tasks distributed by an intricate AI-powered model. The best intel is assigned to that employee with the matching skillset at just the right moment. All of this resulting in increased customer satisfaction and commercial value. We start small with aforementioned cases but plan to grow big!